Patient Experience

DRIVING FRONT-END IMPROVEMENT FOR INCREASED PATIENT SATISFACTION

54

Percent of Healthcare Executives Regard Patient Experience as One of Their Top Concerns

$1.5 Million

Estimated Lifetime Value of One Single Patient

11

Average Number of People Each Unhappy Consumer Tells About Their Experience

Best in Class Patient Experience at


Every Touch Point

Re-engineering pre-services and patient access drives lifetime patient loyalty and physician satisfaction. Promote a great patient experience prior to the patient arriving for their visit or service by leveraging patient access to support network management with a proven approach that facilitates high net promoter scores.

80

Percent Reduction in Pre‑Service Denials

60

Percent Decrease in Lobby Wait Times

97

Percent of Scheduled Patients Pre‑Registered, No Additional Staff Required

Promoting Positive Community

Perception and Brand Recognition

Consistency across all access points within a health system is crucial to a positive patient experience. Re-engineering the patient contact center for pre-registration, scheduling, financial counseling, and patient access, combined with staff training staff ensures a best in class customer experience.