DRIVING FRONT-END IMPROVEMENT FOR INCREASED PATIENT SATISFACTION
Percent of Healthcare Executives Regard Patient Experience as One of Their Top Concerns
Estimated Lifetime Value of One Single Patient
Average Number of People Each Unhappy Consumer Tells About Their Experience
Best in Class Patient Experience at
Every Touch Point
Re-engineering pre-services and patient access drives lifetime patient loyalty and physician satisfaction. Promote a great patient experience prior to the patient arriving for their visit or service by leveraging patient access to support network management with a proven approach that facilitates high net promoter scores.
Regional Provider Decreases Wait Times and Doubles Upfront Collections
Percent Reduction in Pre‑Service Denials
Percent Decrease in Lobby Wait Times
Percent of Scheduled Patients Pre‑Registered, No Additional Staff Required
Promoting Positive Community
Perception and Brand Recognition
Consistency across all access points within a health system is crucial to a positive patient experience. Re-engineering the patient contact center for pre-registration, scheduling, financial counseling, and patient access, combined with staff training staff ensures a best in class customer experience.