About HEI


At HEI, we are inspired to solve complex healthcare problems that result in engaged organizations, effective care delivery and healthier communities. We aren’t industry SMEs, we aren’t “sit in a boardroom and discuss the next meeting” consultants, and we sure aren’t the same old answers to your age old questions.

We are the drivers of change, the math geeks, the data nerds you always wish you had, and we bring the engineering mindset required to solve the biggest problems that exist in hospitals and health systems today. Whether it’s a spot fix in one department or a complete transformation, our approach is centered around a tested and proven operating model philosophy that enables successful change, delivers financial results, and allows organizations to unlock their full potential.

Executives

Marj Green

President

Marj Green is the co-founder of the Healthcare Excellence Institute (HEI). She holds a Bachelor’s of Science degree in Metallurgical Engineering from the University of Missouri-Rolla (now Missouri University of Science & Technology) and a Master’s degree in Mechanical Engineering from Texas A&M University. She also completed post-graduate coursework in Advanced Statistics at Iowa State University. She is a Certified Master Black Belt Trainer in Six Sigma techniques and a Certified Master in Lean Manufacturing.

Marj held various positions at John Deere and ALCOA as well as management positions at Allied Signal Aerospace (now Honeywell) before co-founding HEI with Mischa Dick in 1997. She co-lead the team that developed the HEI Lean Transformation Model and has supported its implementation for numerous clients over the past 17 years. Marj has led large scale projects in supply chain and revenue cycle redesign, enterprise-wide Lean improvement initiatives, clinical transformations, and M&A projects for Fortune 500 companies globally and U.S. healthcare organizations including Xerox, PPG, Whirlpool, Wyeth Pharmaceuticals, CHRISTUS Health, Regional One Health, Houston Healthcare, and MaineHealth.

Mischa Dick

Vice President

Mischa Dick is the co-founder of the Healthcare Excellence Institute (HEI). He earned a Master’s degree in Aeronautical Engineering from the Technical University of Munich and an MBA from the William E. Simon Graduate School of Business Administration at the University of Rochester. Mischa is a Certified Master Black Belt Trainer in Six Sigma techniques and a Certified Master in Lean Manufacturing.

After holding several positions at BMW Rolls Royce, German Aerospace Research Establishment, and Allied Signal Aerospace (now Honeywell), Mischa co-founded HEI with Marj Green in 1997. He co-lead the team that developed the HEI Lean Transformation Model and has supported its implementation for numerous clients over the past 17 years. Mischa has led large scale projects in supply chain and revenue cycle redesign, enterprise-wide Lean improvement initiatives, clinical transformations, and M&A projects for Fortune 500 globally and US healthcare organizations, including Xerox, PPG, Whirlpool, Wyeth Pharmaceuticals, CHRISTUS Health, Regional One Health, Houston Healthcare, and MaineHealth.

Leadership Team

Todd Adams

Senior Consultant

Todd is a Kaizen Leader and process engineer on HEI’s project team where he facilitates Lean process improvement initiatives on-site at clients. Todd is an integral part of the transformation team and has led Kaizen events across the revenue cycle including PFS, HIM, Patient Access, and Care Management. Todd holds a Bachelor of Science in Industrial Engineering from Arizona State University.

 
Greg Green

Senior Consultant

Greg brings an entrepreneurial spirit to HEI in the role of being a solution advisor to hospitals and healthcare system leaders facing complex problems. Greg’s knowledge of healthcare finance, Lean principles, and hospital operations enable him to link the success of current HEI clients to tangible growth opportunities into new business and technology segments. Greg graduated from the University of Kansas with degrees in Accounting and Finance.

 
Babette Gresko

Program Director

Babette brings an extensive amount of knowledge to HEI’s clients through her experience in the automotive industry and translating best practices from manufacturing to healthcare processes. Babette has led large transformation projects both in the revenue cycle and on the clinical side. She is a graduate of the Concordia University in Montreal with degrees in Industrial Engineering and Biology. Babette is currently working on the Medical Practice side, HealthSignal Partners, to scale their disease management program within provider, employer and student population markets.

 
Cassandra Hogans

Project Manager

Cassandra has worked in hospital revenue cycle operations for over 30 years and prior to coming to HEI, Cassandra was a Corporate Director of PFS for a large not-for-profit hospital system in Texas. Cassandra’s specialty is in creating and implementing large Central Business Office operations and mentoring revenue cycle leaders with a focus on applying Toyota Production System methods.  Organizations that Cassandra has worked for have won multiple industry awards including HFMA’s Patient Friendly Billing and MAP awards.

 

Alejandro Pagnone

Director of Business Integration and Analytics

Alejandro is one of HEI’s most experienced employees having formerly facilitated large scale project work on both the manufacturing and healthcare industries. His strong analytical skills and business knowledge have been a driving force behind the development of organizational performance assessments and HEI's software solutions. Alejandro leads the TRT, Operations Analysis, and Asset Management teams. Alejandro’s previous experience includes project management and quality control for AmBev (now AB Inbev). He earned his MBA from the William E. Simon School of Business at the University of Rochester and his Chemical Engineering degree from the Universidad Simón Bolívar in Venezuela.

 

Markus Schippel

Senior Consultant

Markus is the acting Director of Development at HEI and is a senior software developer with a focus on database design. Markus' wide range of data transformation and analysis skills are utilized during the initial phase of bringing in new hospital client data as well as new product development. Markus has over 20 years of experience architecting and developing enterprise business applications. He graduated from Arizona State University with degrees in Biology and Philosophy.

 

Nick Hilger

Senior Advisor

Former Health System CEO and Senior Managed Care Company Executive - Focused on helping Large Health Systems integrate administrative services among Hospitals, Physicians, Sub-acute settings, and Community Resources. Experienced in creating and managing Multi-Hospital Systems with an emphasis on Systems Engineering methodologies, Change Management, and Employee training programs.

Expertise in Design, Marketing, and Implementation of Innovative Solutions for Health Systems and Managed Care Companies in the Strategic Areas of Integrated Delivery Network Development, Patient Engagement/Experience, Revenue Cycle, Value-based Administrative Infrastructure, Chronic Care/End-of-Life Care, and New Risk-based Delivery Models.