Care Coordination



Percent of Medicare Payments At Risk Due to Readmission Penalties


Number of Tasks the Average Human Brain Can Remember Simultaneously


Average Number of Decisions a Case Manager Must Make During a Normal Workday

Reduce Total Cost of Care

by Optimizing Care Resources

Reducing the total cost of care delivery requires optimizing care resources around critical tasks and finding ways to shift administrative tasks onto lower cost resources. Care coordination involves multiple processes, high-risk situations, and complex decision making- creating an environment that is susceptible to duplicate work and errors. HEI Care Coordination Solutions achieve optimal resource allocation that minimize the total cost of care by engineering processes to prioritize work and enable complex decision making with technology so that clinical resources can focus on what matters most, patients and quality.

Data Is Only as Valuable as the Decisions It Enables


Percent of Medicare Beneficiaries Readmitted to the Hospital Within 30 Days of Discharge


Healthcare Costs Attributed to Medicare Readmissions


Percent of Effort that Must be Allocated to Work Management Design for Successful Process Creation

Achieve Clinical and Quality

Excellence Using Lean Methods

With hospitals and health systems transitioning to value-based care, gaps in quality related to clinical performance and execution can negatively affect patient experience, reimbursement, and clinical outcomes. From bed control, ED or operating room throughput, pre-operative testing, and Care Management, clinical operational excellence is what creates value for a health system. HEI Clinical Operational Solutions are designed to address complex problems by utilizing expertise in Lean, Six Sigma, and Toyota based methods to measurably improve operational metrics including reducing readmissions, decreasing delays and shortages, and ensuring quality clinical outcomes.